Client Account Support Associate
We currently have an opportunity with a Fortune 100 insurance company located in Austin, TX. This is a rapidly growing industry and they urgently need someone with customer service experience to help the business grow! This is a 6 month contract that has a possibility to be extended but will be based upon the needs of the business. This is not a commissioned sales position.
Pay rate: $16.00
Work Hours: Monday - Friday, 7am to 4pm
Responsible for creating, maintaining and updating routine to moderately complex information on appointed agents/agencies for the business. Reviews contract applications for accuracy and completeness assigns and maintains agent/agency producer codes. Processes state appointments for agents by accessing website(s) of our third party vendor(s). Applicable documents are imported into our imaging system to maintain up to date information in agent files.
The associate reviews credit and criminal background information and escalates for review when an exception to standard policy is requested.
The associate maintains accurate data on appointed agents/agencies which may include updates to name, address, payment information, compliance training, and etc. Answers telephone calls regarding agent/agency status and provides support for our agent website AgentView.
The associate applies knowledge of department policies and procedures and utilizes understanding of the business and organization. The associate may also perform other duties as assigned.
Process new agent contracts.
Process state appointments and update records accordingly.
Maintains/updates agent records.
Responsible for understanding and applying our department procedures and practices.
Working hours: 8:00 AM - 5:00 PM
2-4 years of related experience
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