Call Center Representative Inbound

  • location: Bowling Green, KY
  • type: Temp to Perm
  • salary: $11 - $12 per hour
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job description

Call Center Representative Inbound

Randstad is partnering with NTT Data to fill 25 Inbound Call Center positions in the Bowling Green area! This is a temp to perm opportunity! Pay range is $11-12/hour Spanish a plus but successful candidate need not be bilingual! Paid Training!
Responsibilities:
??? Candidates will be taking inbound calls from members and potential members regarding enrolment in affordable care act insurance.
??? Meet Quality Assurance expectations for 30-40 Inbound Customer Service Representative Calls per day.
??? Consistently adhere to attendance, professional conduct and member confidentiality policies and guidelines
??? Accept and implement coaching and feedback to achieve individual and team performance goals
??? Identify and resolve both regular and non-routine problems or escalate to more proficient team members
??? Apply knowledge, sound judgement and theoretical concepts to undertake and implement problem solving processes
??? Maintain 100% attendance during four-week New Hire Training from 8am-5pm.
Working hours: 7:00 AM - 7:00 PM
Skills:
--High School diploma or equivalent
--Flexible Schedule, able to work Saturdays and anytime between 7am-7pm
--Must be able to pass a background check and drug screen
--Type 25 WPM
--Basic computer skills and knowledge of Microsoft office programs.
--Understand the concepts of navigation, search engines, and other web based applications
--Excellent interpersonal and customer service skills
--Sound reasoning and problem solving skills
--Ability to pass written, verbal and scenario based assessments
--Ability to read, understand and follow written policies and procedures
Qualifications:
Spanish a plus but successful candidate need not be bilingual
Call Center Experience preferred
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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