Customer Service Intermediate level

  • location: Watertown, MA
  • type: Permanent
  • salary: $60,000 per year
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job description

Customer Service Intermediate level

Customer Support Specialist
Watertown, MA
PERMANENT/Temporary to Permanent; $60,000 annually + benefits
Randstad is working with a family owned plumbing and heating company to fill a customer support role. This would be on their sales team, supporting the outside sales reps in their quoting and pricing. The ideal candidate will have industry relevant experience in plumbing and heating, and be adept with communications.
What's In It For You?:
-AWESOME environment - family owned company, sit laongside leadership and work in a collaborative space
-Stable company
-GREAT benefits: health/dental/401k
-Holiday, vacation, and sick days
-Free parking
Responsibilities:
Duties and Responsibilities:
-Provide quotes for heating and plumbing services using the customer database
-Maintain customer files on bids and ongoing jobs
-Provide excellent customer service for questions regarding pricing, quotes, or other services as needed
-Provide technical support regarding billing or services
-Work closely with other departments in order to ensure all quotes are provided in a timely manner
Working hours: 8:00 AM - 5:00 PM
Skills:
Qualifications:
-Experience and/or education in plumbing/heating
-EXCELLENT communication skills
-Bachelor's degree preferred, High School Diploma + applicable training/certifications and experience accepted
-Familiarity with industry related terms and procedures
-Strong follow up and command of professional language
-Experience in a B2B capacity helpful but not required
Qualifications:
If you are interested in the above position and meet the qualifications, please apply directly to this posting or email your resume to Sarah.Cosgrove@randstadusa.com for immediate consideration!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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