Donor Relations Specialist
Randstad is seeking experienced financial call-center professionals for a major financial company in Lone Tree!
Location: Lone Tree, CO 80124
Duration: 12 months temp. Permanent opportunity available for the right candidates. Perm annual salary $47k-52k
Hours: Monday-Friday; 8-hour shift between the hours of 8:00am-7: 00 pm
Start Date: July 30th
The Donor Relations group is responsible for providing exceptional ongoing account service to Charitable clients and their advisors via our 800 phone line and email channels. The team also plays a prominent role in business development, by responding to questions from prospects about donor-advised funds and the services that we offer.
How to make a contribution into account, building relationship with the Advisor
Average 35-50 calls/day inbound few outbound/follow-up calls
Dealing with 501c organizations, and getting with appropriate groups
Delivery of superior customer service to not only meet but exceed customer expectations through ownership, active listening, problem resolution and timely follow-up.
Deepen client loyalty by communicating in a professional manner, proactively sharing useful information, effectively educating clients on Schwab tools and resources
Exhibiting positive behavior and influence.
Building and maintaining constructive, supportive relationships within the department as well as with internal partners.
Proactively supporting teammates through knowledge sharing, best practices, and fulfilling Subject Matter Expert opportunities.
Working hours: 8:00 AM - 5:00 PM
Financial call center experience is required
Flexible and willing to work extended hours/overtime during the year-end peak season (mid- November to February)
Polished and professional demeanor
Please send resumes to email@example.com
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.