Call Center Team Leader

  • location: Hampton, VA
  • type: Temp to Perm
  • salary: $14 per hour
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job description

Call Center Team Leader

Our Client in Hampton, VA is looking for Call Center Team Leads for Temp-to-Hire opportunities.- Qualified candidates, please apply at www.randstadusa.com.
Duties Include:
- Coordinating operations and activities for the Call Center
- Provide feedback on performance
- Monitoring customer service metrics are met
- Handling complaint calls
- Provide training and development support to representatives
Responsibilities:
- Coordinating operations and activities for the Call Center
- Provide feedback on performance
- Monitoring customer service metrics are met
- Handling complaint calls
- Provide training and development support to representatives
Working hours: 8:00 AM - 5:00 PM
Skills:
- 2+ years of experience as a Call Center Team Lead
- Must have excellent written and verbal communication
- Bachelor's degree preferred
--Proficiency in MS Word and Excel Required
Qualifications:
Experience working with culturally/linguistically diverse and disadvantaged populations in a courteous and effective manner. Customer service, organizational, interpersonal written and verbal communications skills, ability to interact courteously and effectively with a variety of people, ability to perform comfortably in a fast-paced, deadline-oriented work environment, ability to work as a team member, attention to detail, as well as independently and ability to work under standards-based performance measures.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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