Customer Service Supervisor

  • location: Norwood, MA
  • type: Permanent
  • salary: $67,000 - $80,000 per year
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job description

Customer Service Supervisor

Looking for an opportunity to provide excellent service to your team and grow personal influence across organization functions? Randstad has partnered with growing consumer products company. We're looking for a strong team player with excellent leadership skills committed to providing exceptional service and support for top tier clients. You will be supervising a seasoned team of 15 customer service representatives and growing! Bring your passion for service, your excellent communication skills and a desire to develop others to achieve their best professionally. If this sounds like a position you have been looking for, or have been waiting for a leadership role and have been capped due to organizational structure, we want to talk to you!
Responsibilities:
manage a group of 15 CSR and growing.
Hire additional team members
work with sales and service departments to create solutions for strategic high profile accounts
Create scripts and job aides for new team members
work with training division to implement, track and drive training metrics
manage through a combination of motivational design and metric driven reporting
Collaborate with other Department heads to streamline processes
Working hours: 8:00 AM - 5:00 PM
Skills:
Exceptional leadership skills - demonstrated proficiency in leading and developing CSR staff
Ability to multitask in a fast paced environment with attention to the urgent
Proficiency in interpreting metric reporting into motivating action plans for your team
Qualifications:
BA Degree in Business or related field of study
Proven track record of producing results
Can do attitude open to development and collaboration
Desire to exceed client expectations
If this sounds like you.... reach out directly: jamison.brissette@randstadusa.com or call: 781-344-2498. We look forward to hearing from you!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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