Customer Service Representative
Randstad is hiring for a large healthcare company in Cerritos, CA!
-Responsible for successfully completing the required basic training.
-Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
-Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
-Analyzes problems and provides information/solutions
-Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
-Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Working hours: 9:00 AM - 6:00 PM
-Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
-Seeks, understands and responds to the needs and expectations of internal and external customers.
-Clear verbal and written communication skills
-Intermediate Computer skills, Enthusiastic, Goal-oriented focus, Empathetic, Reliable, Friendly, Bilingual Spanish/English a plus
-1 year of previous experience in an automated customer service environment
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.