One of our clients located in Tempe is searching for a Collections Agent. We are seeking an organized, personable, and performance-driven person to join our organization. As the Collections Agent, you will be responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. You will also act as the liaison between creditors and customers and manages overdue accounts.
Essential duties and responsibilities of a Collections Agent include the following:
??? Monitor accounts to identify outstanding debts
??? Investigate historical data for each debt or bill
??? Find and contact clients to ask about their overdue payments
??? Take actions to encourage timely debt payments
??? Process payments and refunds
??? Resolve billing and customer credit issues
??? Update account status records and collection efforts
??? Report on collection activity and accounts receivable status
??? Combination of first and second shift positions
Working hours: 8:00 AM - 5:00 PM
--Proven experience as a Collection Specialist or similar role
--Knowledge of billing procedures and collection techniques (e.g. skip tracing)
--Familiarity with laws related to debt collection (e.g. FDCPA)
--Working knowledge of MS Office and databases
--Comfortable working with targets
--Patience and ability to manage stress
--Excellent communication skills (written and oral)
--Skilled in negotiation
--High school diploma; Associate's/Bachelor's degree is a plus
If you believe you have the skills required to be successful in this role as a Collections Agent, please apply online or for immediate consideration send resumes to Torri.Waters@RandstadUSA.com.
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