Call Center Representatives Inbound

  • location: Cerritos, CA
  • type: Temporary
  • salary: $16.25 per hour
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job description

Call Center Representatives Inbound

Now hiring call center representatives for a large healthcare company in Cerritos
Pay: $16.25
Location: Tempe; zip code 90703
Working Hours: Monday-Friday; 9am-6pm
Duration: 90 days months temp assignment
-This is a seasonal temporary assignment.
-Associates will be servicing outbound/inbound calls to promote and schedule appointments for members to attend our Flu events to receive flu vaccination
-Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions.
-Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
-Researches and analyzes data to address operational challenges and customer service issues.
- Provides external and internal customers with requested information
Working hours: 9:00 AM - 6:00 PM
-Bilingual in English and Spanish
-Ability to perform comfortably in a fast-paced, deadline-oriented work environment and customer service experience
-Good listening skills and patience are necessary.
-Ability to solve problems and analyze complex situations under pressure
-Must be able to work independently and have critical thinking skills
-High school diploma, GED, or equivalent certification
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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