Call Center Representatives Inbound
Now hiring call center representatives for a large healthcare company in Cerritos
Location: Tempe; zip code 90703
Working Hours: Monday-Friday; 9am-6pm
Duration: 90 days months temp assignment
-This is a seasonal temporary assignment.
-Associates will be servicing outbound/inbound calls to promote and schedule appointments for members to attend our Flu events to receive flu vaccination
-Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions.
-Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
-Researches and analyzes data to address operational challenges and customer service issues.
- Provides external and internal customers with requested information
Working hours: 9:00 AM - 6:00 PM
-Bilingual in English and Spanish
-Ability to perform comfortably in a fast-paced, deadline-oriented work environment and customer service experience
-Good listening skills and patience are necessary.
-Ability to solve problems and analyze complex situations under pressure
-Must be able to work independently and have critical thinking skills
-High school diploma, GED, or equivalent certification
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