Randstad is currently seeking qualified candidates for a long-term temporary Tech Support Help Desk Representative role at a prestigious hotel in Denver, CO! The position is an internship style role and is expected to last 12-18 months. The position is set to pay $17-20/hr. On call and occasional nights and weekend hours will be required to support hotel operations. From time to time travel may be required to managed hotels. Additional travel and work locations as assigned by the Group Director of Information Technology.
The primary responsibility of the Support Representative is to provide support to end users for key day to day systems that are required in the operation of the client's hotels. In doing so, the Support Rep must ensure that the company standards and internal IT policies are met.
??Provide support to all departments in diagnosing and researching application/endpoint issues within North America.
??Serve as the first point of contact for hotel systems support to hotels and corporate offices.
??Escalate help desk tickets to the appropriate personnel as needed.
??Provide training as needed.
??Assist colleagues in other departments with reporting needs related to hotel systems.
??Work with Senior Manager ??? Hospitality Systems to ensure company standards are maintained across Hotel Systems.
??Work with Manager ??? Endpoint, Server, and Call Center Support to ensure company standards are maintained across endpoints.
??Perform other duties as assigned.
Working hours: 8:00 AM - 5:00 PM
-Willing to learn
-Recent graduates preferred
-Bachelor's degree or related experience
-Help Desk Tier I & II
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