Call Center Representative Inbound
Now hiring call center representatives for a large health insurance company in Fond du Lac
Location: Fond du Lac; zip code 54935
Working Hours: Monday-Friday; 8 hour shift between 7am-8pm
Duration: 6 months temp to potential perm assignment
-Primary responsibility is speaking to members over the phone and using computer-based resources to help retrieve information.
-Maintaining a positive relationship with our members to help them with whatever challenges they are facing.
-Look at data to help advise our members on the next course of action
-Place follow-up calls or emails routinely
-Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions.
-Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
-Researches and analyzes data to address operational challenges and customer service issues.
- Provides external and internal customers with requested information
Working hours: 7:00 AM - 8:00 PM
- 6 months to a year of customer service experience
- Must have good attention to detail
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ability to solve problems and analyze complex situations under pressure
- Must be able to work independently and have critical thinking skills
?? High school diploma or GED required
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.