HR Customer Service Representative

  • location: Alameda, CA
  • type: Temporary
  • salary: $19 - $22 per hour
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job description

HR Customer Service Representative

Do you like interacting with people over the phone? Are you a great communicator and like helping people? Are you a person who continuously seeks to improve their surroundings? If so, how would you feel to work for one of the largest growing organization within your area? Are you excited to use the latest technology available to make your job easier? Well, one of the largest healthcare and insurance providers is seeking driven individuals to join the organization.

If you have a positive, professional demeanor, and understand the importance of making and keeping employees happy, this is perfect for you!

Duration: 3 months
Pay Rate: $19-$22 hourly
Shift/hours: 1st shift, 40 hours per week, M-Fri
Location: Close to the US Food & Drug Administration Building

Responsibilities:
This individual will focus on FMLA leave. They will work with intake and application of leave for full time employees
Responds professionally with accuracy and in a timely manner to new hire changes, employee requests for information and changes by processing moderate to complex Human Resources transactions pertaining to employee pay, new hires, terminations and personal status changes
Responds to escalated employee calls and inquiries referred by HR Representatives and other HR Service Center employees
Resolves ongoing, moderate to complex HR related issues and tracks employee data
Conducts case management as required to meet employees?? needs

Working hours: 8:00 AM - 8:00 PM

Skills:
Salesforce experience a plus!
Experience with PeopleSoft 8.8 preferred
Excellent interpersonal, verbal and written communication skills
Ability to work independently under limited supervision

Qualifications:
Minimum 1 year of customer service experience required
HR experience Highly desirable
45 words or keystrokes per minute required
MS Proficient

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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