Account Representative

  • location: Knoxville, TN
  • type: Permanent
  • salary: $11.44 per hour
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job description

Account Representative

Are you a dedicated customer service representative searching for a long-term career in the West Knoxville area? Would you like to have great benefits and amazing employee discounts? Apply now! Randstad is currently seeking full-time skilled Customer Service Representatives for Whirlpool in West Knoxville. Having been in business for over 100 years, Whirlpool ranks as a Fortune 200 company and leader in the appliance industry. You should have an interest in becoming a long-term employee with Whirlpool, as this is considered to be a temp-to-hire role with opportunities to grow within the company. This role involves business-to-business communication with "Trade Customers". As a Trade Customer Specialist, you will be responsible for assisting these businesses with various customer service needs regarding appliance orders, deliveries, and general inquiries. This is a business-center environment and will require ability to comfortably navigate computer systems for data entry and order processing. The ability to work both independently, as well as part of a team, is important for success.
Working hours: You must be available from 7:30am-7pm, Monday through Friday. Typical schedule is from 8-5 or 9-6 with some required late shifts until 7:00pm. No part-time positions available at this time.
Responsibilities:
As a Trade Customer Specialist, you will be responsible for assisting these businesses with various customer service needs regarding appliance orders, deliveries, and general inquiries. This is a business-center environment and will require ability to comfortably navigate computer systems for data entry and order processing. The ability to work both independently, as well as part of a team, is important for success.
Working hours: You must be available from 7:30am-7pm, Monday through Friday. Typical schedule is from 8-5 or 9-6 with some required late shifts until 7:00pm. No part-time positions available at this time.
Working hours: 7:00 AM - 7:00 PM
Skills:
POSITION REQUIREMENTS:
- Minimum of 2 years customer service experience
- 2 or 4-year degree is preferred, but not required
- Positive attitude and work ethic
- Proficiency in navigating multiple computer systems
- Interpersonal, oral, and written communication skills
- Analytical and issue resolution skills
- Demonstrated ability to multi-task and successfully manage detailed work
- Communication, critical thinking, and organizational skills
- Tact, courtesy, and social sensitivity
- Ability to exemplify a sense of urgency
- Ability to work within a team-focused and friendly environment
Qualifications:
- Position is Temp-to-hire (partially determined by performance and attendance)
- Available to work any shift between 7:30am-7:00pm (Monday - Friday)
- 40 hours per week, with occasional opportunities for voluntary overtime
- Starting pay rate is $11.44 an hour with an increase at time of conversion to Whirlpool
- Benefits are available through Randstad until converted to Whirlpool payroll
- 2-3 week training program with required daily attendance
Don't miss this great opportunity!!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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