Customer Service Team Lead

  • location: Minneapolis, MN
  • type: Temporary
  • salary: $18 per hour
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job description

Customer Service Team Lead

Randstad is working with a Fortune 500 leading retailer in Brooklyn Park to find a dynamic customer service team lead. This lead would be overseeing 15-20 contracted employees on performance, training and communication with suppliers. The contracted employees are receiving inbound calls for tier one technical support. Typical calls are about difficulties logging into accounts, registers not working properly, or cancelling or changing transactions. The ideal candidate for this role is tech savvy, has leadership experience, and is a great communicator. This position requires working every other weekend.
Pay: 18.00/hr
Location: Brooklyn Park, MN
Hours: Must be flexible. The call center is open from 8:00am - 10:30pm. Monday-Sunday. Full time 40 hours a week.
***If you (or someone you know) are interested please email your resume directly to Morgan McNair at morgan.mcnair@randstadusa.com or call 612-332-2370***
Responsibilities:
--Overseeing a team of 15-20 contracted employees
--Receiving inbound calls to troubleshoot technical problems
--Leading and training contracted employees
--Attending meetings with supervisors and managers
Working hours: 10:30 AM - 7:00 PM
Skills:
--Excellent written and verbal communication
--Proven ability to delegate tasks
--Ability to encourage and lead a team
--Following through on inquiries and projects to ensure completion
--Managing the performance of others seriously but tactfully
Qualifications:
--High school diploma or G.E.D. equivalent required
--Must have 2 years customer service / help desk experience
--Leadership experience preferred
***If you (or someone you know) are interested please email your resume directly to Morgan McNair at morgan.mcnair@randstadusa.com or call 612-332-2370***
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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