Call Center Team Leader

  • location: San Antonio, TX
  • type: Temporary
  • salary: $17 - $19 per hour
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job description

Call Center Team Leader

Are you passionate about Customer Service? Do you enjoy coaching your team to success? If so, we want you as a part of our team.
As a Call Center Team Lead, your focus will be on the overall development and management of Customer Service Representatives. You will coach your team to success and address performance deficiencies and reinforce positive behaviors.
What you'll be doing:
Conduct training for call center staff
Coach customer service staff on work procedures including but not limited to proper call handling and maintaining call quality standards
Provide constructive feedback and positive reinforcement to drive performance
Performance management of temporary customer service associates including, call handling metrics, and behavioral observations
Adherence to Best Practices, Policies, and Procedures to ensure fair and consistent management of all temporary customer service representatives
Must be Professional, Energetic, Enthusiastic and a Leader!
Responsibilities:
Coaching and Managing Contact Center Agents
Administrative Duties
Payrolling
Attendance, Behavioral and Performance Management
Act as SME and provide on floor assistance as needed
Other duties as assigned by your leader
Working hours: 1:00 AM - 12:00 PM
Skills:
Desired Skill:
Ability to coach and mentor employees preferred
Adaptable to change
Demonstrated success in other professional roles
Passionate about quality
Ability to multitask and thrive in a fast pace environment
Qualifications:
Requirements:
Bachelor's Degree and 1 years of management experience
High School Diploma and 2 years of management experience
1-3 years of Customer Service experience (preferably in Call Center setting)
Willingness to submit to a 10 year criminal background check, 7 years of employment, credit check and drug test in accordance to applicable state laws
Must be willing to work any shift Sunday - Saturday from 12AM to 11:59PM
If interested, please apply to this posting and send your resume to janaya.rendleman@randstadusa.com. The subject line should read "Call Center Team Lead"
All applications will be reviewed within 48 hours.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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