Customer Service Representative

  • location: Chicago, IL
  • type: Temp to Perm
  • salary: $12 per hour
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job description

Customer Service Representative

Do you have a call center and/or social services background? Do you have the gift of gab and like to put your people skills to you?? Are you looking for a job that is Monday through Friday so you can enjoy the weekends with your friends and family? Look no further, as a customer service representative you would be answering inbound calls to help individuals with a waiver program for them to transfer to home care from a nursing facility.

The Customer Service Representatives position is for a long term temp to hire position located conveniently near public transportation in the Loop. This role is with a large and well known call center. The call center hours of operation are Monday- Friday 7:00am to 5:00pm. Schedule will fall between the hours of operation.

Apply now and be seen as early as Thursday! Our team will begin working July 23rd!

Responsibilities:
-Answering a large amount of inbound calls
-Research and answer all questions in one phone call
-Assist callers and help solve their problems

Working hours: 7:00 AM - 5:00 PM

Skills:
-Active listening skills
-Compassionate and empathetic
-Computer Savvy
-Ability and willingness to changes in policies, procedures, and duties
-Customer Service mindset
-Can do attitude and willingness to go above and beyond

Qualifications:
-High school diploma/GED - education will be verified
-6 months call center, dispatch and/or human services experience - must be able to verify experience
-Job stability
-1 year of customer service experience
-Must be willing to actively participate in training.
-Pay rate of $12 per hour

Please click to apply! The class starts at end of July, however the deadline to be selected is the first week of July. Training is conducted for two weeks that includes class room like instruction, role plays, side by side, quizzes and a final exam. The training provides you with all the information and tools you need to be successful on the call center floor.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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