Call Center Representative Inbound
Customer Service Inbound Call Center Representative
Are you looking for an exciting challenge with advancement opportunities? Are you great at helping customers with a smile on your face? One of our customers in the University Area of Charlotte, North Carolina is growing and a number of Customer Service positions have become available.- If you're great at helping people over the phone, we'd like to talk to you. If your friends are also seeking an opportunity of this sort, we'd like to talk to them too!
What you'll be doing:
Customers call into our client's support center and speak to you as part of our customer service team. You'll answer questions about their current benefit coverage(s), opportunities for additional coverage(s), help them with processing changes, update their personal data and most importantly enroll them into their new service offering(S). You'll be much more than just part of a call center, you'll be a subject matter expert (paid training provided) who helps retain and grow our client's customer base. Every position we're hiring for is temporary to hire, and as our client's business continues to grow, there will be opportunity for upward mobility in specialized departments.
Answering incoming calls
Call backs when additional research is necessary
Helping customers enroll and.make changes to their benefits.
Additional duties as assigned by your manager.
Working hours: 7:00 AM - 10:00 PM
--Must be 18+ years of age and legally authorized to work- in the United States
--2+ years of previous customer service experience
--Must be able to submit to a full background check
Knowledge of Human Resource Processes
If you already applied, please reach out to your recruiter or wait for us to reach out to you.- Duplicate applications will delay the process. Talk to you soon!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.