Call Center Representative Inbound
Customer Service Inbound Call Center Representative
Are you looking for an exciting challenge with advancement opportunities? Are you great at helping customers with a smile on your face? One of our customers in the UCF Area of Orlando, Florida is growing and a number of Customer Service positions have become available.- If you're great at helping people over the phone, we'd like to talk to you. If your friends are also seeking an opportunity of this sort, we'd like to talk to them too!
What you'll be doing:
Customers call into our client's support center and speak to you as part of our customer service team. You'll answer questions about their current benefit coverage(s), opportunities for additional coverage(s), help them with processing changes, update their personal data and most importantly enroll them into their new service offering(S). You'll be much more than just part of a call center, you'll be a subject matter expert (paid training provided) who helps retain and grow our client's customer base. Every position we're hiring for is temporary to hire, and as our client's business continues to grow, there will be opportunity for upward mobility in specialized departments.
Answer incoming calls
Call backs when further research is needed
Helping customers enroll/make changes to their benefits
Additional duties as assigned by your manager
Working hours: 7:00 AM - 10:00 PM
--Must be 18+ years of age and legally authorized to work- in the United States
--2+ years of previous customer service experience
--Must be able to submit to a full background check
Knowledge of Human Resource Processes
Please apply now and a recruiter will reach out by email with next steps!?? Talk to you soon!
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