Customer Service EntryLevel
Randstad's Office & Administration Division is actively looking to fill a Customer Service Specialist/Call Center Specialist for one of our customers, a company located in Downtown Kansas City.
Our client is seeking professionals who are natural problem solvers, who provide a one call resolution. The position would be a temp to hire position for the Customer Service Department. This role will include responsibilities that include solving problems related to banking issues, account inquiries, fraud resolution and general account and balance information. There is a high level of privacy and discretion required to be successful for this role.
Contract to Hire/Temp to Hire
Monday through Friday 8 am to 5 pm
3 Weeks of Training
After training, hours will transition based on availability and could be as late as 8 pm.
Downtown Kansas City
Working hours: 10:00 AM - 7:00 PM
Primary Responsibilities of this position include:
--Handle inbound calls from customers with questions relating to their banking information
--Assist with questions regarding balance, bill payments and online banking
--Troubleshoot basic technical questions
--Handle about 50 inbound calls per day for 3 different business units
--Maintain a QA Score of 95% or higher
--1-2 years of experience in a call center or complex customer service role
--Strong analytical, problem solving, basic research and time management skills.
--Detailed documentation and accurate records maintenance.
Please keep in mind there will be the opportunity to be considered for an extended contract or possibly transitioning on permanently, however, this heavily relies on attendance, performance, and the client having a permanent opening. The primary responsibilities of this position include processing customer requests, answering phones and additional customer support responsibilities. The calls you will be taking will require you to be empathetic and resolve complex situations.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.