Call Center Representative Inbound
An HVAC Management Company is looking for experienced Call Center Representatives in Freeport, NY!
Handle/process service calls
Resolve customer service inquiries and concerns
Recognize, document and alert managers with escalated calls/issues
Preparing invoices for customers
Taking resolutions from vendors and entering them into multiple computer systems
?? Other duties as assigned
Working hours: 9:00 AM - 6:00 PM
Excellent telephone communication skills in an office setting
Ability to work in a fast-paced environment, multi-task and make sound decisions
Use proper discretion in evaluating/elevating customer issues
Good defusing techniques for difficult situations
Passion for delivering great customer service
Excellent work history/ job longevity (2+ or more years in each position is ideal)
Schedules: Eight hour shifts during the week starting any time from 8:00 a.m. Occasional late shifts (12:00 to 9:00 weekdays), and an occasional weekend shift (Saturday or Sunday, 11:00 a.m. to 9:00 p.m., or 9:00 a.m. to 6:00 p.m.).
If interested please apply with a copy of your most updated resume.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.