Customer Service Representative

  • location: Marlborough, MA
  • type: Temporary
  • salary: $17 per hour
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job description

Customer Service Representative

Randstad is hiring a personable customer service rep to work with our client, a major medical technology company in Marlborough. We are looking for someone that has corporate customer support experience preferably in a call center like environment.
Responsibilities:
  • Enter fax, phone, and email orders for multiple divisions into Oracle Order Management.
  • Respond to customer inquiries via phone, fax and email including making changes to existing orders, proof of delivery, order status, sales contact information, etc.
  • Follow up to ensure appropriate documentation has been received or actions have been taken when necessary.
  • Assist with other projects or departmental tasks as assigned.

Working hours: M-F, 10:00 AM - 7:00 PM
Skills:
  • Excellent multi-tasking and organizational skills.
  • Highly proficient using a PC, the internet and MS Office applications, especially Outlook.
  • Advanced attention to detail skills.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Experience being in a call queue, and reviewing purchase orders in an order management system.
  • Oracle experience preferred.
  • Positive, can-do attitude and the ability to work successfully in a team environment.
  • Flexibility with regard to schedule during quarter end, or peak volume times is required (no time off available during week of June 30th).
  • Punctual, regular and consistent attendance.

We would like this individual to be with a company for at least one year consecutively, ie no contract hoppers.
The contract is officially approved until 9/30 which is the end of the fiscal year, but the hope/goal is for it to be extended in to the next fiscal year.
Not really an opportunity for perm at this time.
Qualifications:
The hours are from 10am -7pm.
If this opportunity interests you, please apply and email a current resume to iris.levy@randstadusa.com
Thanks for your interest in working with Randstad!!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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