Patient Support Specialist
+ Resolve patient billing and insurance inquiries, as well as respond to patient inquires related to visits, treatments and services.
+ Answer incoming calls related to clinic visits, patient billing statements, issues related to possible customer reimbursements, resolving patient payment concerns related to claims, and other general inquiries.
+ Provide concise medical and prescription information in accordance with HIPAA compliance requirements, including but not limited to recent visits, follow up inquiries, and medical records.
+ Work with other areas to obtain the necessary information to resolve patient concerns, insurance billing issues, and all service related inquires while ensuring the utmost level of customer satisfaction.
+ Responsible for providing concise patient and prescription information in accordance with HIPAA requirements via various sources.
+ Consult with patients in accordance with clinic guidelines and state rules with direction from RN.
+ Provide patients with support on medication reactions
+ Assist patients with general information as required and call patients back in timely manner.
+ Initiate patient concern process, data entry, and appropriate follow up via electronic and phone.
+ Triage patient symptoms for acuity and recognize when clinically appropriate to refer callers to other facilities such as Specialist, Urgent Care, or Emergency Rooms.
Working hours: 12:00 PM - 9:30 PM
+ Inbound call center experience in a high-volume or fast-paced customer service setting
+ Healthcare billing experience and experience explaining coverage to patients is a plus
+ Knowledge of medical terminology and experience with electronic medical records and data entry also a plus.
+ 1+ years of call center experience required
+ 1+ years using Microsoft Word, Excel, and Outlook in a professional or academic setting
+ Healthcare experience preferred
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.