Currently Randstad is seeking a support person to cover a leave for 3+ months in the Seattle area.
Must be proficient to work in business environment
Working hours: 8:00 AM - 5:00 PM
- Own the service experience of customers at the field level by working with the Central Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
- Develop and maintain strong relationship with internal partners in Centralized Service Team to manage customer service experience
- Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Centralized Service Team.
- Facilitate customer meetings with the Central Service Team regularly to assess trends and keep abreast of any escalating issues and service trends
??? Train customers on eServices. Expand customer expertise and reliance on eTools to drive usage and adoption
??? Maintain and provide customer information to the SAE/Analyst on service trends, myuhc adoption, eServices adoption, wellness initiatives, and improvement opportunities, etc
??? Coordinate ordering of enrollment materials/directories for customers
??? Coordinate resolution of pre-implementation service and eligibility issues with Implementation Management Organization
??? Coordinate and deliver billing reconciliations to customers (Quarterly, Annually, or as appropriate for the customer type/size)
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.