Benefits Customer Service Representative

  • location: San Diego, CA
  • type: Temporary
  • salary: $16.25 per hour
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job description

Benefits Customer Service Representative

Randstad is looking for experienced Customer Service Representatives for a leading global professional services company that helps organizations improve performance through effective people, financial and risk management. With 14,000 associates around the world, the organization offers solutions in the areas of employee benefit programs, talent and reward programs, and risk and capital management.
As a Benefits Customer Service Representative you will provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.
- Located in the Sorrento Valley area
- Pay Rate $16.25 per hour
- Seasonal employment
- 30-40 hours per week
- Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
- Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
- Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
- Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
- Read and understand client??s plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member
- Maintain diplomacy and tact while dealing with upset or escalated callers
- Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
- Maintain and document complete and accurate call and case notes
- Respond professionally to customer inquiries/complaints received via phone, email or other communication channels
- Demonstrate ability to maintain a high level of customer service in a changeable work environment
- Participate in team meetings and training
- Possess a cooperative and positive attitude towards customers, internal contacts and team members
- Perform other duties as assigned
Working hours: 6:00 AM - 7:00 PM
- Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills
- Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem solving skills
- High level attention to detail
- Strong computer skills with the ability to navigate multiple software applications
- Working knowledge of health and welfare and/or defined benefit pension plans a plus
- Minimum 1-2 years' experience in a customer service setting, at least 2-3 years is preferred
- Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)
- Ability to type 35-40 WPM
- Ability to work in a team environment
- Ability to work in a multi-tasked environment and prioritize and organize work
- Ability to understand and follow oral and written instructions
- Ability to work a flexible work schedule (30 - 40 hours/week with some overtime requested; variety of schedule start and end times)
- Must have excellent attendance and be punctual to work
- Fluent in Spanish a plus
- Bachelor's degree preferred
Apply Within or send copy of resume to
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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