Customer Service Intermediate level

  • location: Louisville, KY
  • type: Temporary
  • salary: $13 per hour
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job description

Customer Service Intermediate level

Randstad is looking for experienced call center representatives for a position in the South End of Louisville!
Positions will pay $13.00. The hours will be 8 am to 5 pm Monday through Friday.
Responsibilities:
PRINCIPLE JOB FUNCTIONS AND RESPONSIBILITIES:
-Answer phones
-Use tools available such as Customer Service Application, Guidelines, Online CSR Binder, etc, to answer each call correctly and achieve first call resolution, when appropriate
-Display excellent customer service with each customer, co-worker, and all with whom you come into contact.
-Adhere to assigned work schedule, including breaks and lunches
-Troubleshoot and escalate calls appropriately
-Comment the system after every call; wrap up each call appropriately
-Complete any necessary paperwork in a timely manner
-Maintain professionalism at all times
-Perform other duties assigned by supervisor
Working hours: 8:00 AM - 5:00 PM
Skills:
MINIMUM QUALIFICATIONS:
--High School Diploma Required
--2 years of customer service a must; Contact Center experience preferred
--Working knowledge of Microsoft Office
--Working knowledge of Internet
Qualifications:
If interested please email lexi.wolff@randstadusa.com or call 502.583.1237.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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