Entry Level Call Center Specialist
Do you enjoy helping people over the phone? How would you feel about working for one of the fastest growing organizations within the area? Are you excited to use the latest technology available within a call center? One of the largest healthcare and insurance providers is seeking driven individuals to join the organization.
As an Enrollment Call Center Representative you will answer high volume incoming calls with outbound follow-up via phone and e-mail to provide information and resolve all problems and inquiries. In addition, you document all information into the internal databases to track interactions and ensure proper compliance while utilizing dual screens and the latest technology.
Working hours: 8:00 AM - 8:00 PM
Be available to handle member inquiries. Answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues
Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services
Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns
Complete required training (including, but not limited to, annual certifications) and understand how to use tools available to recall necessary information
Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery
**2+ years of Customer Service experience within Environment is highly desirable**
**Must have Excellent Verbal and Written Communication Skills**
**Must be able to complete on-boarding documents before required deadlines
**Must be able to type at least 30 WPM**
**Must be flexible to have 100% attendance for the 1st 90 days**
** High School Diploma or equivalent highly desirable**
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.