Call Center Representative Inbound
As a Patient Support Specialist, you will work to resolve patient billing and insurance inquiries, as well as respond to patient inquires related to visits, treatments and services.
-Answering incoming calls related to Minute Clinic visits, patient billing statements, issues related to possible customer reimbursements, resolving patient payment concerns related to Minute Clinic claims, etc.
-Providing concise medical and prescription information in accordance with HIPAA compliance requirements, including but not limited to recent visits, follow up inquiries, and medical records.
-Work with other areas to obtain the necessary information to resolve patient concerns, insurance billing issues, and all service related inquires while ensuring the utmost level of customer satisfaction.
Working hours: 1:00 PM - 9:00 PM
Excellent communication skills.
Knowledge of Medical terminology.
High School Diploma/GED is required.
1 year of Call Center experience is required.
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