Bilingual Service Coordinator
Randstad is currently pursuing fluent Spanish/English speaking applicants for this Service Coordinator opportunity working with Career Compass & New York City Career Pathways Programs. Service Coordinators assigned to Career Compass will conduct assessments of the individual participants, develop a service plan and refers to HRA approved programs that meet the interest and skill level of the participant.
??? Complete assessment, including TABE and skills inventory, develop a service plan with the participant and transfer to appropriate HRA approved program
??? Develop working relationships with customers and monitor engagement and process
??? Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility
??? Conduct workshops and other training related services for customers
??? Exhibit considerable programmatic knowledge and assist customers in multiple phases of the process, ranging from enrollment through transfer
??? Assist customers to acquire services that facilitate program goals (e.g educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs)
??? Follow up with customers to ensure that their needs are met and questions and concerns are resolved
??? Interact with other team members to provide expertise and assistance in resolving participant issues
??? Maintain accurate and timely case notes on all customer contacts and document activities.
??? Share information about outreach and engagement efforts with project staff
??? Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the provider
??? Perform other duties as may be assigned by leadership
Working hours: 7:00 AM - 7:00 PM
*Fluent in both Spanish and English
*Able to multitask and complete deadlines in a timely manner
*Demonstrate initiative, independent judgment, discretion and decision making and effective motivational skills
*Demonstrate intermediate level knowledge and experience with personal computer and related software applications to include MS Office, PowerPoint and the Internet.
*Excellent organizational, interpersonal, written, listening and verbal communication skills.
Must be able to pass assessments - Typing, Customer Service, Computer Literacy
Must be able to pass background
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.