Medical Customer Service
Randstad, in partnership with a Radiology company in the Phoenix area, is seeking a Medical CSR (Patient Financial Services Rep) to join their central office team.
Looking for candidates with experience in medical billing and customer service to provide excellent customer service, and other recovery activities. Demonstrate problem resolution, negotiation techniques, and will resolve routine billing inquiries and negotiate payment arrangements to settle delinquent accounts.
ABOUT THE POSITION
Title: Medical Customer Service Representative (Patient Financial Services Rep)
Monday through Friday, 8:00am to 4:30pm
Temp to Hire
Location: North Phoenix, AZ 85027
--Effective and professional phone communication skills with internal and external customers are required.
--Basic comprehension of insurance explanation of benefits.
--Basic understanding of patient account collections.
--Ability to multi-task in a fast paced and goal driven environment with moderate supervision.
--Creative problem-solving abilities and negotiation skills.
--Must be able to communicate calmly, compassionately, and professionally with patients, patient representatives, and other outside contacts.
--The ability to work effectively with other employees and maintain a cooperative working relationship intra-departmentally and inter-departmentally.
--The demonstration of ethical and professional conduct, including the ability to maintain confidentiality (HIPAA).
Working hours: 8:00 AM - 4:30 PM
--Healthcare experience a plus
--Strong customer service skills at a Call Center
--Experience with Medical Billing a plus
--EOB experience a plus
--HS Diploma or Equivalent
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