Sales Support

  • location: Santa Clara, CA
  • type: Temporary
  • salary: $22 - $24 per hour
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job description

Sales Support

The Order Management Specialist (OM Specialist) provides customers with pre-Sales information; interfaces with existing customers (Resellers) via phone and email; extends the customer relationship by providing product offerings and updates, promotion / price changes; develops quotes; processes orders; addresses customer order related inquiries; troubleshoots transaction issues; and related items. The OM Specialist has a high sense of ownership, and proactively engages across all internal functions and with management.
SCHEDULE: Monday-Friday
SHIFT: Day Shift
TYPE: Long term temp (potential for conversion)
PAY: $22.00-$24.00 DOE
Responsibilities:
-Provide best-in-industry customer support from initial customer contact through the life of the customer's order.
-Address customer inquiries regarding availability of product, pricing, and related items.
-Quote products and services to customers using SAP.
-Process customer POs
-Troubleshoot issues to ensure accurate and timely quotes and order entry into SAP
-Own the order through the life of the order - ensure orders progress through shipping, invoice, RMA when appropriate, etc.
-Provide related customer and sales support.
-Meet or exceed high Quality and very quick Turn-Around-Time expectations. Provide outstanding customer messaging via phone and email.
-Assist in developing procedures, improving systems, and other activities that help build operational capabilities and improve the customer experience to extend our competitive advantage
Working hours: 8:00 AM - 5:00 PM
Skills:
-Ability to build trust and positive relationships with customers and internal personnel across functions.
-3 years of experience in a high-tech environment in Customer Service or Order Management with similar responsibilities, or Inside Sales
-Strong phone and written communication skills. Ability to create and deliver effective customer messaging via phone and email, and communicate across internal functions.
-Accurate data entry skills.
-Team player who can effectively work with external customers, vendors, and across all internal functions and management.
-Self-motivated with a strong work ethic.
-Ability to multi-task in a fast-paced environment, work independently, and excel with minimal supervision.
-Highly organized.
-Good analytical skills.
-Experienced working in ERP systems such as SAP or Oracle is preferred
Qualifications:
If you meet some or most of these requirements please apply online or send a resume to desiree.wion@randstadusa.com
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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