Inbound CSR

  • location: Brea, CA
  • type: Temporary
  • salary: $12.50 per hour
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job description

Inbound CSR

Responsible for handling simple or basic inbound calls regarding insurance policies from policyholders, agents, third parties, and business partners. Completes and processes all necessary forms. Creates an exceptional customer experience while contributing to individual and team goals.
Responsibilities:
  • Answers simple or basic inbound phone calls from policyholders, agents, third parties, and business partners who are inquiring about insurance products
  • Completes and processes all necessary forms
  • Diagnoses customer issues at a foundational level, provides solutions, and uses a structured thought process to achieve results while balancing customers??? needs with company guidelines

Working hours: 5:00 AM - 7:00 PM
Skills:
  • Type a minimum of 40 wpm without errors
  • Have a professional/team-player attitude; strong computer skills

Qualifications:
  • High school diploma (some college preferred)
  • Requires a minimum of 2 years of customer service or call center experience;
  • Must be comfortable working with multiple systems simultaneously

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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