Inbound Call Center Representative

  • location: Brea, CA
  • type: Temporary
  • salary: $12.53 per hour
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job description

Inbound Call Center Representative

For immediate consideration please send your resume directly to Jasmine.King@randstadusa.com

Pay Rate: $12.53 an hour
Duration: 1 year

Responsibilities:
Responsible for handling simple or basic inbound calls regarding insurance policies from policyholders, agents, third parties, and business partners.

Completes and processes all necessary forms. Creates an exceptional customer experience while contributing to individual and team goals.

Working hours: Shift between 5:00 AM - 7:00 PM and Saturday7:00am - 3:30pm PT.

Skills:
1. Answers simple or basic inbound phone calls from policyholders, agents, third parties, and business partners who are inquiring about insurance products, primarily on a single billing account.

2. Reduces customer call backs by creating a simple, hassle-free interaction for the caller.

3. Responsible for effectively using all available resources to make policy changes, answer policy and billing questions, take payments, and provide requested documentation.

4. Completes and processes all necessary forms. Follows up for necessary documents in order to process requested changes.

5. Participates in technical and customer service skills training to stay aware of current and best practices.

6.. Diagnoses customer issues at a foundational level, provides solutions, and uses a structured thought process to achieve results while balancing customers needs with company guidelines


Qualifications:
Requires a minimum of 2 years of customer service or call center experience

Must be comfortable working with multiple systems simultaneously ???

Type a minimum of 40 wpm without errors

Have a professional/team-player attitude; strong computer skills

Familiarity with medical terminology


For immediate consideration please send your resume directly to Jasmine.King@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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