Member Services Representative

  • location: Duluth, GA
  • type: Temp to Perm
  • salary: $14.50 - $15.25 per hour
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job description

Member Services Representative

Positions Available for a Leading Company - Career Path Opportunity!!

VETERANS ARE A DEFINITE PLUS AS THIS COMPANY ACTIVELY SUPPORTS THE MILITARY!!

40 hours per week, 8 hour shifts will be between 8 AM to 8 PM Monday to Sunday

Responsibilities:
Be available to handle member inquiries.
Represent Health Plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues.
Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services.
Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.

Working hours: 7:00 AM - 6:00 PM

Skills:
**MAXIMUM 2-4 years of Customer Service/Call Center experience is required as this is an Entry Level Position**
**Must be available to start and have 100% attendance during the 90 day training period***
***Must be able to pass background and drug screenings prior to start date*****
***Typing 35 wpm minimum****

VETERANS ARE A DEFINITE PLUS AS THIS COMPANY ACTIVELY SUPPORTS THE MILITARY

Local People are preferred due to Atlanta traffic! Duluth, Lawrenceville, Norcross, Suwanee areas

Qualifications:
This next class starts the first week in September 2018 -- must be able to wait

PLEASE DO NOT CALL. PLEASE SUBMIT YOUR RESUME FOR CONSIDERATION.


If you are interested and possess the qualifications, please apply TODAY!!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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