Call Center Representative Inbound
Don't wait apply now!!!
Are you looking to obtain a career in HealthCare? If your answer is "yes" then I have a great opportunity for you. We are looking to fill a new Customer Service Representative with one of the biggest hospitals in the Boston region. This role will be a temp to perm position.
?? Ensure daily coverage of Access Center phone lines.
?? Schedule appointments for new and return patients.
?? Greet patients in a warm, welcoming and respectful manner.
?? Obtain and verify patient demographic & fiscal information.
?? Verify if active referral is in the system if the appointment requires one.
?? Meet eReferral scheduling expectations set by the Hospital.
?? Ensure accuracy of all new patient records and testing associated with appointments.
?? Perform other duties and tasks as requested by Manager/Supervisor to ensure the efficient overall performance of the Access Center.
?? Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
?? Follow HIPAA guidelines for the management of patient privacy and confidentiality.
?? Other duties, as assigned
Working hours: 8:00 AM - 5:00 PM
QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)
Level of education required:
- High school diploma or GED.
- B.A. or B.S. preferred.
- Medical Assistant or Licensed Practical Nurse degree preferred.
- Work experience required:
- 1-2 years of healthcare experience.
- Experience in a call center environment preferred.
Do not wait to apply.
This is a great opportunity to grow your career in the healthcare industry.
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