Bilingual Call Center Representative Inbound
Now hiring call center representatives for a large healthcare company in Cerritos
Location: Tempe; zip code 90703
Working Hours: Monday-Friday; 8am-9pm (flexible working an 8 hour shift in between those times)
Duration:3+ month temp assignment- Open enrollment
-Responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
-Proficient in all basic customer service areas performs some but not all types of moderately complex function. Must be able to successfully perform all the duties of the Customer Care Rep
-Primary duties may include, but are not limited to: Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Proficient in all basic customer service functions. Receives and places follow-up telephone calls / e-mails to answer customer questions
Working hours: 8:00 AM - 9:00 PM
-Bilingual in English and Spanish or English and Vietnamese
-Ability to perform comfortably in a fast-paced, deadline-oriented work environment and customer service experience
-Good listening skills and patience are necessary.
-Ability to solve problems and analyze complex situations under pressure
-Must be able to work independently and have critical thinking skills
-High school diploma, GED, or equivalent certification
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