Bilingual Call Center Representative
Duration: 7/30/18-7/26/19 (Temp to Hire)
Hours: M-F 8:30-5pm
The Inbound Representative addresses customer needs which may include complex benefit questions, resolving issues, and educating members.
Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
Escalates unresolved and pending customer grievances.
Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Working hours: 8:30 AM - 5:00 PM
High School Diploma or equivalent
2 years of customer service experience
Strong customer service orientation
Strong attention to detail
Strong typing and computer navigation skills
Previous inbound call center or related customer service experience
Capacity to multi-task, including use of multiple computer applications simultaneously
Effective verbal and listening communication skills
Fluency in Spanish or Creole as needed
Please send resume to email@example.com
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