Customer Service Representative

  • location: New Berlin, WI
  • type: Permanent
  • salary: $16 - $19 per hour
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job description

Customer Service Representative

Randstad is seeking an enthusiastic person for the role of Customer Service Representative for our client, an international industrial service provider in New Berlin, WI. The function of the Customer Service Representative is to provide direct support to the Service Center Managers and Account Managers in the ongoing development of existing and prospective customers to ensure that the Service Center is able to meet its growth targets.

Responsibilities:
--Partners with Account Managers to provide sales quotes.
--Processes incoming inquiries into company sales system.
--Quotes customers using working knowledge of product.
--Successfully achieves budgeted Service Center sales goals.
--Assists A/R personnel in creating and establishing new accounts and follows up on collections.
--Coordinates with Account Managers and Service Center management to keep account activities updated.
--Monitors delivery date commitments and expedites where appropriate.
--Monitors customer specific inventory for sales order fulfillment.
--Makes outbound calls to potential and existing customers for new and sales growth opportunities.
--Builds and maintains strong internal and external relationships.
--Provides technical/service support to account management, service center management and internal and external customers.

Working hours: 8:00 AM - 5:00 PM

Skills:
--Possess excellent customer service skills
--Ability to interact with customers and team-members in a professional manner
--Ability to work independently and prioritize responsibilities
--Must have excellent communication skills, both oral and written
--Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
--Must be able to perform calculations using whole numbers, fractions and decimals.
--Basic computer skills including MS Word, Excel, internet and email
--Must be able to successfully utilize the company software

Qualifications:
--2-4 years of experience in industrial sales
--College degree preferred, will consider equivalents

Competitive compensation plan includes:
--Hourly pay of $16 to $19/hour plus bonus potential
--Health Benefits: medical, dental, vision, short term and long term disability
--401-k with company match
--Paid time off

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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