Customer Service Representative

  • location: Burlington, MA
  • type: Temporary
  • salary: $19 per hour
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job description

Customer Service Representative

As a Customer Service Representative, you will be responsible for ensuring daily transactions with customer are processed according to company guidelines.

Responsibilities:
Key responsibilities include:

?? Respond to customer inquiries and resolve issues quickly, competently and professionally.

?? Enter internal and external customer orders and quotations received via all sales channels.

?? Send documentation to customers.

?? Solve situations related to orders, shipments, or other customer-related matters.

?? Use Oracle, Lotus Notes, Business Objects and other Customer Service applications that house customer information, policies and procedures.

?? Research and maintain customer account information within appropriate systems.

?? Investigate, process, and record lost or damaged orders, non-product complaints, credit and/or re-bill requests.

?? Be flexible with the work schedule to meet the needs of the organization as required.

Working hours: 8:00 AM - 5:00 PM

Skills:
Qualifications:

- High School diploma or equivalent is required.

- 1+ years of customer service experience is required.
-

Qualifications:
Apply today! E-mail resumes to kathleen.hamilton@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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