Customer Service Intermediate level
A Bay Area based multinational business services company is looking to fill a role for customer service specialist!
This role includes order/ data entry, administration and shipping. This role ensures orders are being tracked appropriately in accordance with company policies and procedures.
You will also play a key role in providing support to the team, business partners and consumers as well as representing the team on various projects/programs. The role includes utilizing multiple applications to support partner and consumer requests as well as being responsible for organization and maintenance of data. Involves opening envelopes from mailed gift cards that are received.
Pay: $16-17 per hour D.O.E.
Check gift card balances on received cards - Sending payment on gift cards to customers - Inputting cards into inventory Buying gift cards - Involves retrieving the gift cards from inventory and mailing them out - Manage and navigate orders through a customized queue system - Process the shipping of 85% of orders, verifying balances, and packing envelopes - Process up to 800 gift cards daily - Folding invoices into envelopes - Sending out emails to customers - Provide customer support by making verification phone calls.
Working hours: 8:00 AM - 5:00 PM
- Must be MAC proficient and be able to navigate a browser
- Familiar and be able to navigate in Google Chrome
- Attention to detail, and ability to respond quickly to developing issues
- Data entry and ability to do basic keyboard entry
- Strong interpersonal skills
- Strong sense of customer service principles
- Problem solver and ability to communicate clearly and concisely
Minimum of 1-3 years in an administrative and/or customer service position
If you are interested in this opportunity, please apply now!
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