Call Center Representative Inbound
Our client in Tempe is looking for Customer Service Representatives to provide inbound and outbound support to users in an efficient and accurate manner. The goal is to make sure that customer value is maintained to the standards set forth by the company. The Customer Service Representative is the Company's front line support, providing assistance to customers and the Field Service team.
Essential duties and responsibilities of a Customer Service Representative include the following:
??? Manage large amounts of incoming and outgoing calls
??? Identify and assess customers??? needs to achieve satisfaction
??? Build sustainable relationships and trust with customer accounts through open and interactive communication
??? Provide accurate, valid and complete information by using the right methods/tools
??? Meet personal/customer service team key performance indicators and call handling quotas
??? Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
??? Keep records of customer interactions, process customer accounts and file documents
??? Follow communication procedures, guidelines and policies
??? Take the extra mile to engage customers
??? Working hours: 8 hour shift between 10:00 PM ??? 6:00 AM and 2:30 AM ??? 11:00 AM
Working hours: 10:00 PM - 6:00 AM
--Proven customer support experience or experience as a Customer Service Representative
--Track record of over-achieving quota
--Strong phone contact handling skills and active listening
--Familiarity with CRM systems and practices
--Customer orientation and ability to adapt/respond to different types of characters
--Excellent communication and presentation skills
--Ability to multi-task, prioritize, and manage time effectively
--High school degree
If you believe you have the skills required to be successful in this role as a Customer Service Representative, please apply online or for immediate consideration send resumes to Torri.Waters@RandstadUSA.com.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.