Call Center Representative Tech Support

  • location: Palm Beach Gardens, FL
  • type: Temp to Perm
  • salary: $14.30 per hour
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job description

Call Center Representative Tech Support

We are looking to hire a Customer Service Tech Support Specialist for the following shifts:

Monday - Friday: 8am - 5pm

OR

Monday - Friday: 2pm - 10pm

Responsibilities:
- Answering and responding to emails, calls & Live Chats as initial point of contact
- Maintain call logs and follow-up
- Perform administrative duties
- Learn and test software applications
- Report software problems
- Maintain Customer databases
- Data entry
- Asses data to determine if action is required
- Provide technical support to customers
- Coordinate customer contact and follow-up
- Escalate issues that are unable to be solved to appropriate individual
- Update other departments regarding customer feedback
- Prepare reports as necessary

Working hours: 8:00 AM - 5:00 PM

Skills:
--Experience with all Microsoft Office programs
--Technical interest in technology, software, and web management
--Adaptable to changing priorities
--Excellent organization and communication skills
--Self-motivated, confident, creative

Qualifications:
?? Prior customer service experience
?? Fluency in Spanish preferred (oral and written)
?? Willingness to work afternoons, nights, weekends, and holidays

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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