The dispatcher oversees the routing of all company vehicles involved with shipping or delivery of product. He/she will supervise the delivery drivers to efficiently routing of trucks and freight in order to ensure established goals of timeliness, cost containment, and customer service are met.
??? Ensure that customers & contact information are correctly maintained in the routing system database
??? Builds the travel network and ensures routes are created in accordance with established transit policies and procedures and all applicable regulatory requirements
??? Communicates with customers - addresses customer concerns, order details and issues or escalates them as needed
??? Analyzes routing schedule and ensures appropriate routes are created based on customer expectations and requirements and design most efficient cost of deliveries
??? Communicates with the drivers every day to insure correct delivery times, arranges profitable truck load backhauls with a broker for each truck returning to the base location
??? Helps resolve on-road and driver issues
??? Provides timely and accurate reports
Working hours: 7:30 AM - 5:00 PM
Strong communication and organizational skills
Ability to multitask
Three years of experience as a router/dispatcher with some supervisory or management experience.
Clean driving record.
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