Customer Service Intermediate level
Now hiring Health and Life Licensed Individuals for a Health Plan Advisor Position with a large healthcare company in Woodland Hills
Location: Woodland Hills; zip code 91367
Working Hours: Monday-Friday start time varies from 8:30am-10:00am
Duration: temp to potential permanent assignment
- Responsible for re-selling Individual medical plans to existing members in all WellPoint states.
-Responsible for increasing member retention (decrease in lapse rates) by working with at-risk members.
-Provides detailed analysis that identifies and promotes the value of the existing plan, discuss options, provides alternative plan options when appropriate and makes recommendations.
-Provide customers with counseling and recommendations for plan changes. Responsible for working with members during rate increases or any other time a member is a risk of leaving.
-Associate will work with cancellation requests to prevent member attrition.
-Follow up on retention leads through outbound communications via phone or in writing
Working hours: 9:00 AM - 5:00 PM
- Must have a current resident Health & Life Insurance License for their state and maintain active license through the duration of the assignment. Re-selling the value of the plan, new plans, know how to fight back on cancellation calls.
-Type 25+ WMP
-Ability to perform comfortably in a fast-paced, deadline-oriented work environment
-Ability to solve problems and analyze complex situations under pressure
-Must be able to work independently and have critical thinking skills
- Requires a BA/BS, 3-4 years Life & Health insurance experience in sales and/or member services or any combination of education and experience, which would provide an equivalent background
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