Customer Service Intermediate level

  • location: Woodland Hills, CA
  • type: Temp to Perm
  • salary: $17 - $20 per hour
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job description

Customer Service Intermediate level

Now hiring Health and Life Licensed Individuals for a Health Plan Advisor Position with a large healthcare company in Woodland Hills

Pay: $20
Location: Woodland Hills; zip code 91367
Working Hours: Monday-Friday start time varies from 8:30am-10:00am
Duration: temp to potential permanent assignment

- Responsible for re-selling Individual medical plans to existing members in all WellPoint states.
-Responsible for increasing member retention (decrease in lapse rates) by working with at-risk members.
-Provides detailed analysis that identifies and promotes the value of the existing plan, discuss options, provides alternative plan options when appropriate and makes recommendations.
-Provide customers with counseling and recommendations for plan changes. Responsible for working with members during rate increases or any other time a member is a risk of leaving.
-Associate will work with cancellation requests to prevent member attrition.
-Follow up on retention leads through outbound communications via phone or in writing

Working hours: 9:00 AM - 5:00 PM

- Must have a current resident Health & Life Insurance License for their state and maintain active license through the duration of the assignment. Re-selling the value of the plan, new plans, know how to fight back on cancellation calls.
-Type 25+ WMP
-Ability to perform comfortably in a fast-paced, deadline-oriented work environment
-Ability to solve problems and analyze complex situations under pressure
-Must be able to work independently and have critical thinking skills

- Requires a BA/BS, 3-4 years Life & Health insurance experience in sales and/or member services or any combination of education and experience, which would provide an equivalent background

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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