Call Center Representative Inbound

  • location: Benton Harbor, MI
  • type: Temp to Perm
  • salary: $10 - $11 per hour
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job description

Call Center Representative Inbound

Build customer relations as you take calls and help answer consumer questions at Whirlpool's award winning call center. Calls are primarily basic and routine in nature, but will occasionally include minimal selling of promotional products and services. With your ability to sell you can earn commission based bonuses on top of your hourly rate. All care experts have an opportunity to be hired into Whirlpool through this position. Performance based raises are awarded after just six months and again after one year. This is a full time position. The hours of the call center are 8am to 8pm Monday through Friday and 8am to 5pm on Saturday. You will need to have open availability within the stated hours of operation. Must be able to sit for long periods of time as you take calls, work on your computer and provide the best customer service possible.

You will be responsible for answering phone calls and assisting consumers with product related issues in a professional manor. You will need to learn about products and services within the company.

Working hours: 8:00 AM - 8:00 PM

Some computer skills and windows experience
Ability to type 35 words per minute
Ability to solve problems
Excellent verbal and written communication skills

Must have high school diploma or GED equivalent
One year customer service experience
Call center experience is a plus
Dress code is casual but dress for success as always
Qualified candidates will undergo a background and drug screening before hiring process can be completed

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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