Customer Service Representative
Are you an excellent communicator? Have a warm demeanor? A problem solver? We are looking for a Customer Service Representative to join the team at a growing wholesale supplier in Jacksonville, FL. If you like the idea of helping others through a consultative approach then you will want to read on!
If you possess a professional demeanor and understand the importance of maintaining the highest level of customer service standards to promote customer satisfaction, this opportunity is for you!
As a Customer Service Representative you will be provided the guidance to excel in the role. You will manage incoming calls and emails, openly communicate on customer requests, process orders, review solutions and resolve customer disputes. In addition, you will document and maintain both customer profiles and orders in through a proprietary database.
This is a customer-centric company that expects their team to build sustainable business relationships through open and active channels of communication.
Working hours: 8:00 AM - 5:00 PM
*Respond to customer phone and email inquiries in a prompt, courteous and resolute manner
*Review customer accounts and orders for accuracy
*Provide updates on order status
*Process phone, email and web orders
*Resolve customer complaints through active listening and best solution practices
*Must have previous CSR experience in an office environment
*Must have strong Microsoft Office Suites experience, specifically Excel and Word
*Must be computer savvy
*Must be a team player
*Must have previous phone experience
*Ability to prioritize, multi-task and manage time effectively
*Ability to take direction and a desire to learn
*HS Diploma or equivalent; college degree preferred
Click to apply, if your experience matches this job description. We are ready to interview you!
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