Call Center Supervisor

  • location: Wayne, PA
  • type: Permanent
  • salary: $58,000 - $62,000 per year
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job description

Call Center Supervisor

MALVERN PA - Our client in the Malvern PA location has an immediate opening for a Call Center Supervisor. This is a full time direct hire opportunity paying up to 62,000 annually. This company offers a great work environment with competitive pay and excellent benefits and are in the technology security industry. The right candidate will have at least 5 years of experience overseeing a call center and have excellent communication skills and ability to work as a team. If you are interested in the opportunity and meet the qualifications below please send your most up to date resume to alyssa.schmidt@randstadusa.com and apply directly to this posting.

Responsibilities:
- Manager 15 call center reps
- Create and implement metrics
- Monitor calls for quality control
- Handle escalated customer calls
- Prepare and distribute reports
- Train and hire new call center representatives
- Administrative work

Working hours: 8:00 AM - 5:00 PM

Skills:
- Excellent communication skills
- Ability to lead a team
- Must be organized and have excellent attention to detail
- Must be a team player!

Qualifications:
- at least 5 years of Customer Service Call Center Management experience
- Proficient in Microsoft Office Suite
- Proficient in call center reporting

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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