Customer Support Specialist

  • location: Lenexa, KS
  • type: Temp to Perm
  • salary: $15 - $18 per hour
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job description

Customer Support Specialist

Our client is a rapidly growing company who is looking to double their sales and service team by the end of this year. Priding themselves on utilizing their employees and all of their abilities they seek to promote organic growth within the organization. Currently, they are looking to add a Customer Support specialist to their team, who will be tasked with providing exceptional service to clients. The ideal candidate for this role will be a dynamic individual that can thrive in a fast paced environment and juggle a variety of responsibilities.

Temp to Hire Position
Located in Johnson County
Provides a family-fun culture that is upbeat and competitive

Responsibilities:
Primary Responsibilities of the Account Coordinator:
--Take incoming calls from customers
--Manage emails incoming from customers
--Handle customer questions or concerns
--Develop and foster customer relationships at multiple levels of an organization
--Maintain a positive client experience
--Manage performance expectations through customer account metrics
--Work closely with strategic partners and internal service teams to establish and adhere to service level agreements
--Manage order entry and tracking of orders outstanding
--Facilitate the processing of orders and ensure accurate billing
--Send invoices to customers
--Meet productivity standards

Working hours: 8:00 AM - 5:00 PM

Skills:
Requirements of the Account Coordinator:
--2-3 years experience in administrative or non call center, customer support
--Bachelor's Degree in Business, Business Administration, or Marketing required
--Proficient in MS Word, Excel, Outlook
--Skilled in CRM software, SalesForce.com preferred
--Detail Oriented
--Outgoing personality
--Excellent Communication
--Service Oriented

Qualifications:
We are actively seeking self motivated, out-going Customer Support Specialist who want to get a foot in the door with a well-known company in the Johnson County/Kansas City Metro Area. These opportunities offer a variety of attractions including work life balance, benefits upon hire, a positive atmosphere and potential room for growth. Apply today to learn more!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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