Call Center Representative Inbound
We are seeking energetic and reliable professionals to join our client's team as Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers' product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
The company is one that fosters an open door policy with all levels of management all the way up the chain of command. The senior leadership of the organization is open to changes that will positively impact the company and care about their employees.
This position reports to a Manager who is very laid back in his management approach. He cares about his employees and it is reflective in the open door policy he has. He challenges his employees on a daily basis for the purpose of expanding their skills through effectively asking questions.
Company offers a comprehensive benefits package that includes Health, Dental Vision and 401k with a company match. They offer 2 weeks of PTO your first year.
--Answer incoming customer phone calls and take appropriate action for each call
--Maintain customer satisfaction ratings based on explicit criteria set forth by the company
--Attend mandatory training sessions to stay updated on product or company policy changes
--Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
--Input data into the company computer platform to keep each customer record updated
Working hours: 8:00 AM - 5:00 PM
--Minimum of 6 months of call center or customer service in a phone based atmosphere
--High school diploma or GED required
--Strong computer skills
--Excellent interpersonal communication skills
--High level of professionalism
--Must be available to work some holidays and weekends
--Strong problem solving abilities
If you or someone you know is interested in joining a fantastic organization that values its employees and is on the edge of innovation, please fill out an application on our website OR email your resume to email@example.com.
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