Mortgage Call Center Representative

  • location: Chandler, AZ
  • type: Temp to Perm
  • salary: $14 - $15 per hour
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job description

Mortgage Call Center Representative

Randstad is hiring for a major financial institution in Chandler, AZ!

Interested candidates with 2 or more years of call center experience please apply and send your updates resumes to

Mortgage Liquidation includes Short Sale and Deed in Lieu
Short Sale happens when a customer is selling his/her property which worth less than the loan amount owed to the bank
Deed in Lieu happens when customer conveys all interest in the property to the bank to satisfy a loan that is in default (missing payments).
We currently prefer candidates with Customer Service experience with or without mortgage experience.

Position details:
These contractors will be taking inbound calls from authorized 3rd parties - either Real Estate agents or Attorneys regarding the status of a short sale, and will be communicating with the internal employee who is actually processing the short sale.
Will be responsible for reviewing the loan file, identifying what documents are completed, what is missing, and what is still needed to be completed for the short sale loan
They will be speaking with the actual customer regarding the short sale in some cases

Working hours: 8:00 AM - 5:00 PM

Candidate must be able to talk through solutions and negotiate in effort to close out short sale
Ability to learn quickly, will use multiple screens
NO ATTENDANCE ISSUES IS A MUST!! All of our talent currently on assignment have had perfect attendance for each month while on assignment.
This is a structured call center environment. Will need to log into the phone promptly at start time and in and out from breaks. Will have to adhere to call handle times, etc

Interested candidates with 2 or more years of call center experience please apply and send your updates resumes to

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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