Call Center Representative Inbound
We are looking for dynamic and goal oriented Bank- Inbound Call Center Representatives to join our team! You will help support our client, a nationally recognized and well-respected insurance company in the Tempe area- Rio Salado Parkway/Scottsdale Road off 202.
Our client offers a fun work environment with a competitive pay structure and comprehensive training.
TRAINING STARTS ON 7.30.18
Daily Duties include but not limited to:
-Manage inbound calls from existing bank customers and field agents.
-Assist bank customers with simple to complex inquiries involving savings and checking accounts, ATM issues, CD and money market accounts.
-Assist customer field agents and their support staff in navigating loan/deposit accounts and applications
-Provide first call resolution, while following strict procedures that meet compliance guidelines
Working hours: 5:00 AM - 10:00 PM
-Ability to analyze and resolve customer inquiries
-Ability to adjust performance, quickly, based on management feedback/coaching
-Excellent phone and communication skills
-Experience with Microsoft Office Suite
-Ability to navigate multiple computer systems, applications and utilize search tools to find information
-Ability to multitask
-Ability to effectively listen and elicit information from the customer
-Demonstrated problem solving and decision making skills
-Effective time management and organizational skills
-Punctuality/Consistent attendance is a critical success factor
-Call center experience a plus?? but not required
-1+ yr. Customer Service experience in person or over the phone
-Previous?? banking experience a plus, but not required
-Stable work history
-Drug screen and background check required
ON THE SPOT HIRING AFTER INTERVIEW FOR QUALIFIED CANDIDATES
Start date: 7.30.18
6 weeks, Mon-Fri 8:00 am-4:30 pm. MUST be available to attend the entire paid training class. No time off will be approved.
NO CELL PHONES ALLOWED IN TRAINING. A LOCKER WILL BE ASSIGNED.
After training, you will be assigned a shift based on customer business need anywhere from 5:30 am-10:00 pm M-F, and may include a Saturday or Sunday and holidays
Pay rate:?? $13.00/hour??
In order to be considered for this position you MUST complete these NEXT STEPS:
1. Click on the "APPLY NOW" button to apply to this job posting
2. Please click on the following link or copy/paste into your browser to begin the interview process:?? https://interview.harqen.com/interviewnow/54464/7730
This information is subject to change without notice.
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